Support

We offer annual Technical Phone Support subscriptions which entitles our customers to support over the phone for their systems, software and applications. The Ahearn & Soper support centre is staffed with experienced technical specialists that will make sure problems or questions are handled promptly and efficiently. They will also make sure that systems are maintained with the latest software updates. This will help you maximize productivity and system performance.

Remote Monitoring Service

Our Support Specialists have the capability of connecting to a customer's server remotely to check system performance. Software updates necessary to correct problems or enhance system performance can be installed remotely. Once connected to the system, we can verify the status of the entire radio network throughout the network. If we confirm that there is a problem, the most efficient way of correcting the problem can be determined prior to dispatching an expert to the site.

Technical Training

Ahearn & Soper offers training courses, which can be tailored to your own support needs including:

• Technical maintenance training for customers performing self-maintenance
• Operator training
• System manager training
• System software and application training

Professional Services:

Ahearn & Soper's certified network specialists provide consulting and requirements analysis, network integration and installation, network administration and support and system upgrades.