Label Applicator Service & Support

Your business requires that printers and label applicators are up and running reliably. They are an integral part of your production process. To meet your requirements, Ahearn & Soper offers a choice of comprehensive maintenance and support programs to ensure that your equipment is ready to run when you are.

Option A: Full Service Coverage

On-Site Service: We provide Nationwide On-Site Service either on a fixed annual service agreement basis or on a "time and materials" pay as required basis. Service Agreements are available with optional hours of coverage from standard Monday through Friday, 8 a.m. to 5 p.m. to full 7 days by 24 hours. We provide a full range of services including: installation, repair, preventive maintenance, training and over the phone support. Customers with Service Agreements receive priority response from our factory trained service representatives.

Preventive Maintenance: With an On-Site Service Agreement, the reliability and working life of your labeling equipment will be increased through scheduled preventive maintenance. Included in the Service Agreement are 2 preventive maintenance calls per year where we clean, test and re-calibrate the equipment. With the exception of print heads, any parts that are found to be worn or defective are replaced at no additional charge.

Option B: Self Service

If you have your own qualified technical personnel available to maintain your printers and applicators you will have our full support with our Self Service Option.

Technical Telephone Support: With an Ahearn & Soper Annual Technical Telephone Support Agreement, for a fixed cost your technicians will receive support over the phone from our factory trained technical specialists. When your technicians need assistance they will be able to call our specialists for support and access to technical documentation and additional resources. We will walk them through troubleshooting and repair procedures. Our response time for telephone support is within 4 hours.

Technical Training: We offer custom tailored technical training programs for your own qualified staff. On completion of training, your staff will be equipped to support your label applicators and printers. Training is available either on-site or at our facility. Technical Training by Ahearn & Soper is a prerequisite for a Technical Telephone Support Agreement.

Spare Parts: Your trained and supported technicians will only be able to repair the equipment if they have quick access to a comprehensive supply of spare parts. With our experience, and along with the manufacturer, we can recommend to you a Spare Parts Kit that will address the bulk of potential component failures. As the manufacturer's representatives we can supply you with ready ongoing access to spares at reasonable costs

Option C: Mission Critical

Hot Swap Unit: The ultimate solution for minimizing down time is the availability of a Hot Swap Unit configured the same as your production unit. If the production unit fails, your operators would simply move it aside and install the spare. The faulty equipment could be serviced either on-site or sent to our facility for depot repair. We would be pleased to offer you pricing on a back-up system and help with putting in place testing and Hot Swap replacement routines.

Depot Service: Ahearn & Soper's state-of-the art repair facility includes the latest diagnostic equipment utilized by the equipment manufacturer. We provide fast turnaround time and use the original equipment manufacturer's parts in the process. Depot Service is available either on a fixed cost annual Service Agreement basis or on a pay as required, "time and materials" basis.

To learn more about our Label Applicator Solutions, or to schedule a demonstration, call Toll-Free at 1.800.263.4258